Question by Misty T: how do I stand out at an interview for a call center/helpdesk?
This is for a temp to hire postion. my resume is below. this is not in word doc but look correct that way as far as spacing.
OBJECTIVE
Executive-level position with responsibilities in Technical Support and Customer Relations, Customer service and Call center
STRENGTHS
•Project Management Team Building , Leadership
•Staffing , Budgeting Planning , Scheduling
•Process Improvement
•Customer Service and Support
•Call Center, Management, Telephone Skills and Computer Telephone Integration
•Proven ability to reach goals
COMPUTER SKILLS
•Microsoft Windows XP, Win 2K, Win NT, Win 98 SE, Win 95, DOS, Linux, Microsoft Office 2003 Professional (Word, Excel, PowerPoint, Outlook, Publisher)Photoshop 7.0 Illustrator, AS400 Symantec Products, Panda Internet Security, McAfee Products, Lotus Notes, Symantec Ghost , Configure Linux/server
ACCOMPLISHMENTS
•Provided independent network troubleshooting for eleven computers
•Oversee the customer service and technical support for a Fortune 500 company
EXPERIENCE
Tiger Direct ( August 2008-Present)
Business Account Manager
Vendor Sales
•Meeting sales goals
•Assessing clienteles needs, profiling clients
•Taking in/outgoing calls in a call center office setting.
•Faxing quotes daily to clients
CompUSA Inc, Raleigh, NC (December 2005 – November 2006)
Technical Services Manager
•Opening and closing store responsibilities, including cash management for a multi-million dollar company
•Maintaining Profit & Loss statements for the entire technical services department
•Hiring, scheduling, training, and managing a team of 8-11 associates
•Ordering, sourcing parts, and communicating with multiple vendors
•Motivating sales, upgrades, and all other technical services in order to maximize
Profit and sales
Accelerated Language Academy Raleigh, NC (January 2003 – July 2006)
•Network Designer/Administrator and Graphic Design Artist
•Directed in/outgoing phone calls
•Maintained in/outgoing faxes
•Processed in/outgoing mail
•Designed and installed computer network
Merchants Tire and Auto (March 2008)
•Analyzed problems and developed solutions within an appropriate time frame
Just Tires Service Technician (February 2007-March 2008)
•Provided clear and concise communication with employees and management
•Analyzed problems and developing solutions within appropriate time frame
EDUCATION
•ECPI Technical College Raleigh, A+ Certification (Pending) May-June 2005
•Wilfred Laurier University Kitchner, Ontario, September 2001—December 2002
Best answer:
Answer by Tiffany & Company
Easy—
The focal point of your job on the helpdesk is to satisfy that customer by any means necessary. You might not have the right answer at the right time. But, inform your interviewer that your primary purpose is to GET that answer for that customer, no matter what.
Always be informative to that customer. Be honest…even when you lie…to that customer.
ALWAYS be courteous and friendly…even when you don’t feel like it.
The customer is the company’s bread n butter; thus, it is YOUR bread n butter.
If you demonstrate this to that interviewer, you will get that job, even if other candidates know more than you.
Know better? Leave your own answer in the comments!